Terms & Conditions
Clear Terms. Fair Use. Transparent Practices.
Welcome to Finecop. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. About Us
Finecop provides services related to electric motors, pumps, rewinding, repairs, installation, testing, and associated engineering solutions. These Terms govern your interaction with our website and services.
2. Acceptance of Terms
By accessing this website or engaging our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our website or services.
3. Scope of Services
Our services include, but are not limited to:
- Pumps, Air Compressor sales, servicing, and maintenance
- Borehole Drilling, Motor rewinding and repairs
- Installation and commissioning
- Diagnostics, testing, and technical support
Service details, timelines, and pricing may vary based on site conditions, product condition, and customer requirements.
4. Quotations & Pricing
- All quotations are valid for a limited period as specified.
- Prices may change due to material costs, scope changes, or unforeseen technical issues.
- Any additional work required beyond the agreed scope will be communicated and charged separately upon approval.
5. Payments
- Payments must be made as per the agreed payment terms mentioned in the quotation or invoice.
- Delays in payment may result in suspension of services or delivery.
- Advance payments, where applicable, are non-refundable once work has commenced.
6. Warranties & Service Assurance
- Warranty does not cover damage caused by voltage fluctuations, improper installation, misuse, dry running, or external factors beyond our control.
- Warranty terms, if applicable, will be clearly stated in the service documentation.
7. Customer Responsibilities
Customers agree to:
- Provide accurate technical and site information
- Ensure safe access to equipment and work locations
- Operate equipment as per recommended guidelines
- Inform Finecop of any known faults or previous issues
Failure to do so may affect service quality or warranty validity.
8. Limitation of Liability
Finecop shall not be liable for:
- Indirect, incidental, or consequential damages
- Production loss, downtime, or business interruption
- Damage arising from factors beyond our reasonable control
Our liability, if any, shall be limited to the value of the service provided.
9. Website Usage
- Website content is for informational purposes only.
- Unauthorized use, reproduction, or modification of website content is prohibited.
- We reserve the right to update or modify website content without prior notice.
10. Intellectual Property
All content on this website, including text, logos, images, and designs, is the property of Finecop and may not be used without written permission.
11. Confidentiality
All customer data, drawings, specifications, and commercial information shared with us will be treated as confidential and used solely for service delivery purposes.
12. Third-Party Links
Our website may contain links to third-party websites. Finecop is not responsible for the content, policies, or practices of such external sites.
13. Termination of Services
We reserve the right to refuse or terminate services in cases of:
- Non-payment
- Unsafe working conditions
- Misuse of equipment
- Violation of these Terms & Conditions
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Zambia. Any disputes shall fall under the jurisdiction of Zambian courts.
15. Updates to Terms
Finecop reserves the right to update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the revised terms.
16. Contact Information
For any questions regarding these Terms & Conditions, please contact us through the details provided on our website.