Privacy Policy

Finecop Zambia (“Finecop”, “we”, “our”, or “us”) is committed to safeguarding the privacy and personal data of individuals in accordance with the Data Protection Act No. 3 of 2021 of the Laws of Zambia and other applicable regulations.

This Privacy Policy explains how we lawfully collect, process, store, use, and protect personal data obtained through our website and business interactions.

By accessing or using our website, you consent to the collection and processing of your personal data as described in this Privacy Policy.

1. Legal Basis for Processing Personal Data

We collect and process personal data only where it is lawful to do so, including:

• Where you have provided explicit consent
• Where processing is necessary for the performance of a contract
• Where processing is required to comply with a legal obligation
• Where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms

2. Personal Data We Collect

a) Personal Data Provided by You

We may collect the following personal data:

• Full name
• Email address
• Telephone number
• Company name and designation
• Physical location
• Any information submitted via enquiry forms, emails, or service requests

b) Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address
• Browser and device information
• Date and time of access
• Pages visited and interaction data

This data is collected for security monitoring, analytics, and website optimization purposes.

3. Purpose of Processing

Your personal data may be processed for the following purposes:

• Responding to enquiries and service requests
• Providing information on our products and services
• Contractual and pre-contractual engagements
• Improving website functionality and user experience
• Internal administrative and operational purposes
• Compliance with statutory, regulatory, and legal obligations

4. Data Sharing and Disclosure

Finecop Zambia does not sell or trade personal data.

We may share personal data only:

• With authorised employees and contractors on a need-to-know basis
• With third-party service providers who are contractually bound to maintain confidentiality and data security
• Where disclosure is required by law, court order, or regulatory authority
• To protect the legal rights, property, or safety of Finecop Zambia or others

5. Cross-Border Data Transfers

Where personal data is transferred outside Zambia, such transfers shall be carried out in compliance with the Data Protection Act, 2021, ensuring:

• Adequate levels of data protection in the receiving country, or
• Appropriate safeguards such as contractual obligations or consent of the data subject

6. Data Security Measures

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Accidental or unlawful loss
• Destruction, alteration, or disclosure

Despite these measures, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

Personal data shall be retained only for as long as is necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal, regulatory, and contractual obligations

Once no longer required, personal data will be securely deleted or anonymised.

8. Data Subject Rights

In accordance with the Zambian Data Protection Act, you have the right to:

• Request access to your personal data
• Request correction or rectification of inaccurate data
• Object to the processing of your personal data
• Request restriction or erasure of personal data, where applicable
• Withdraw consent at any time, without affecting the lawfulness of prior processing

Requests may be submitted using the contact details provided below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyse website usage.

You may manage or disable cookies through your browser settings. Disabling cookies may limit certain website functionalities.

10. Third-Party Websites

Our website may contain links to third-party websites. Finecop Zambia is not responsible for the privacy practices or content of such external sites. Users are encouraged to review the privacy policies of third-party websites independently.

11. Amendments to This Privacy Policy

Finecop Zambia reserves the right to amend this Privacy Policy at any time to remain compliant with applicable laws and operational requirements.

Any updates will be published on this page with a revised effective date.

12. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or the processing of personal data, please contact:

Finecop Zambia
Email: info@finecopglobal.com
Phone: +260 211243285
Address: Shop 15 Mungwi Center, Plot 7403 Mungwi Road, Lusaka, Zambia.